Milliouni Customer Promise

1. Milliouni Safe Shopping

Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. Please make sure that you are also familiar with our Terms and Conditions for the use of Milliouni.


2. Price Increases and Delivery Charges

Unfortunately sellers occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price.

Our Sellers use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our Sellers delivery rates performance to ensure we can offer a great delivery service at a competitive price. For more information please also see Order and Shipping.


3. Returns at Milliouni

If for any reason you are unhappy with your purchase, you can return it to us in its original condition, unopened (with any seals and shrink-wrap intact) and the seller will refund you

You can always return items if they are defective. Please note we only accept the return of items that have been opened if they are indeed defective.

Our returns stage differs between sellers; therefore, we will proceed with refund as long as the return is made within the allowed time designated by each seller.

We will also be happy to refund the delivery charge if the return is a result of our error, see our Returns & Refunds Policy. This doesn't affect your legal rights.


4. Privacy

We are committed to protecting your privacy. The information we learn from customers helps us personalize and continually improve your shopping experience at Milliouni. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. For more details, please read the Privacy and Cookie Privacy.


5. Complaints and Suggestions

If you have any complaints or suggestions or both about Milliouni, we want to hear from you so we can improve our service. Our mission is to provide products that cover the requirements of all groups of consumers while maintaining a strong assurance on delivery and trust. Please Contact Us if you have any grievances or proposals or both and we will consider your comments carefully.